MCI Service Parts Standard Terms and Conditions

 

ORDERING POLICY/PROCEDURE

Sales Policy

Prices listed herein are valid within the domestic United States and subject to change without notice.

MCI Fleet Support is required to charge applicable state and local tax on every item for which sales tax exemption certification has not been provided.

Payment Terms

MCI accepts Master Card, Visa, and American Express. For customers with approved credit, terms are net 30 days. A delinquency charge of 2% per month of the unpaid balance remaining after the 30th day following the invoice date until paid in full, (but not in excess of the lawful maximum per annum), will be applied to the account.

Freight Policy

MCI will pay standard ground transportation for all orders. Any applicable air freight, other expedited shipping, or other special handling will be billed at time of shipment.

Crediting Procedure

When a discrepancy is found in your shipment regarding a shortage, damage, or incorrect part, it must be reported to our Customer Service Department within 48 hours of receipt of merchandise for consideration.

Shortage of a Carton or Pallet

If a shortage of a carton / pallet from your shipment occurs, note the shortage on the delivery receipt. Contact our Customer Service Department within 48 hours. They will notify the carrier of the missing piece. If the piece is not found, you can:

  1. File a claim with the carrier yourself
  2. Request that MCI Fleet Support file the claim

Only after an investigation can a credit or reimbursement occur.

Damages

If damage is visible on your shipment, note this on the delivery receipt. If damage is concealed, contact our Customer Service Department. An inspection of the goods must be made by the carrier as soon as possible. Based on the findings of the inspection, a decision will be made whether to issue a credit and whether the part will either be scrapped or returned to MCI Fleet Support.

RETURNED GOODS

MCI Service Parts, Inc. ("MCISP") will accept returns of parts purchased from MCISP only if the parts are accompanied by a valid Returned Goods Authorization (""RGA") within 3 months of RGA issuance date. RGAs are available by calling Customer Service at 800-323-1290 in the US and 800-665-0155 in Canada. For faster processing, the shipper should ensure that the RGA number is clearly visible on the shipping container.

In Transit Issues

Items shipped but lost in transit, or goods damaged in transit, must be reported to our Customer Service Department within 48 hours after you received (or were supposed to have received) the goods, as there is a limited time available to obtain inspection from the carrier and file a claim. MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees after review of claim.

Errors by MCISP

MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees for product returned due to:

  • Order processing errors by MCISP
  • Over shipments by MCISP
  • Goods that are defective upon delivery (not warranty claims)

All Other Returns

Parts must be unused and in saleable (new) condition. MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees.

RGA Criteria

RGAs will be issued to customers upon request based upon the following criteria. "Stocked" refers to whether MCISP stocks the part in question at the time return is requested:

  • Stocked returns within 30 days: Stocked items may be returned within the first 30 days following receipt with a 15% restocking fee. The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.
  • Stocked returns 31-90 days: Stocked items may be returned after the first 30 days but within the first 90 days following receipt with a 30% restocking fee. The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.
  • Non-Stocked returns within 90 days: All non-stocked items must be returned within 90 days following receipt, have special approval/review prior to returning, and are subject to a 30% restocking fee. The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.

Core Returns

To return cores, the shipper must attach the pre-printed label from the RGA to the shipping carton. The RGA number should be clearly marked on the outside of the shipping carton. To receive full credit for the return, the core MUST BE drained of oil and other liquids, and returned in complete and usable condition. Cores not returned in this condition will not be eligible for full credit. Customer will be notified of MCISP proposed credit and customer will advise MCISP of customer requested disposition. Cores must be returned within 3 months of the RGA issuance date for credit. Core credit will be subject to above criteria. No immediate credit will be issued until full examination of the core has been completed by MCISP and/or the vendor. If a new RGA or label needs to be sent, please contact customer service.

Engine Cores: Engine cores are subject to special handling and charges.  You must contact your customer service representative for these returns.

Transmission Cores: Transmission cores are subject to special handling procedures. You must contact the transmission supplier to schedule returns.

ITEMS THAT ARE NEVER ACCEPTED FOR RETURN

Glass, Electronics, Electric Harnesses, Rubber Products, Hazardous Materials. These items may be covered under warranty returns. Contact Customer Service for disposition on any "In Transit Issues" or "Errors by MCISP."

Warranty Returns

Warranty Returns should be addressed through your customer service representative.

Unauthorized Returns

Unauthorized returns will not be accepted, no credit will be issued, and customer will be responsible for the cost of reclaiming the unauthorized return. Unauthorized returns unclaimed within 90 days of MCISP receipt date will be scrapped at customer's expense.

GENERAL SERVICE POLICY/PROCEDURE
Remanufactured Parts

How to Order

Contact our Customer Service Department at 800-323-1290. Each remanufactured unit will be shipped and invoiced at a price that includes the core charge and the net exchange price. A Return Goods Authorization will follow in the mail a few days after the shipment. The RGA must be used when returning the core to MCI Fleet Support.

 

 

CONTACT CUSTOMER SERVICE FOR RETURN INSTRUCTIONS. SHIPMENTS ARE TO BE SENT TO:
MCI Fleet Support
7001 Universal Coach Drive
Louisville, KY 40258
USA

MCI Fleet Support will pay freight charges on core returns to 7001 Universal Coach Drive, when shipped via the carrier designated. If any other carrier is used to ship cores, MCI Fleet Support will not pay the freight charges. Please contact your local Yellow terminal for pick up, or contact MCI Fleet Support Customer Service for assistance.

 

PARTS WARRANTY

Products sold by MCI Service Parts, Inc. (or MCI Sales and Service, Inc., as the case may be) (individually and collectively, "Seller") are warranted against defects in material and workmanship for a period of six (6) months from the date of purchase, or, if the parts manufacturer/vendor offers a longer warranty, then for the term offered by such manufacturer/vendor. If the vendor/manufacturer's warranty provides greater coverage than the MCI Service Parts warranty, it shall be the sole and exclusive warranty applicable to such parts.

All parts vendor/manufacturer's warranties to end users in connection with any part sold will flow through to Buyer. In such case, Seller will act solely to assist the purchaser with its claim and shall have no liability to buyer in connection with such warranty. If the vendor/manufacturer's warranty provides less coverage than Seller's limited warranty, then only Seller's warranty described herein shall apply. SUBJECT TO THE TERMS AND CONDITIONS HEREOF, BUYER ACKNOWLEDGES THAT ITS WARRANTY RIGHTS, IF ANY, WILL BE AGAINST EITHER THE VENDOR/MANUFACTURER OF THE PART OR MCI SERVICE PARTS, INC., BUT NOT BOTH.

If Seller's warranty applies, Seller's obligation is limited to repair, replacement, and/or credit of the item under warranty, at its sole option. A Customer Service Representative will advise which items will be repaired, returned or scrapped in conjunction with issuing an RGA.

Unless otherwise instructed by a Customer Service Representative, Buyer shall ship all items required to be returned for warranty consideration to MCI Service Parts, 7001 Universal Coach Dr., Louisville, Kentucky 40258, for review and evaluation at Buyer's expense. Freight expense for the return of product to the original manufacturer/supplier is the responsibility of, and shall be paid by Seller.

If the manufacturer/vendor of the product denies the warranty claim(s), the Buyer will be notified of the vendor/manufacturer's decision and Buyer's account will be charged for the cost of the product (if previously credited), as well as any freight expense incurred by Seller to return the product to the manufacturer. If Buyer wants the parts returned for further review and evaluations after a warranty claim has been denied, it must notify Seller at the time it submits the original warranty claim. Any such parts will be returned to Buyer freight collect.

Buyer acknowledges that this Limited Warranty shall not apply to any part that, in Seller's reasonable opinion:

  1. has been altered, modified, changed, reworked, combined with another part or replaced in a manner that would likely affect serviceability in any respect; or
  2. has been subject to abuse, neglect, or damage from an accident, or from intentional acts; or
  3. has not been serviced and maintained at reasonable intervals according to its supplier's recommendations; or
  4. has had installed replacement parts not recommended by Seller and which have been substituted in such a way as to affect serviceability; or
  5. has not been used for its intended purpose.

ENFORCEMENT OF THE FOREGOING OBLIGATIONS OF SELLER SHALL BE BUYER'S SOLE AND EXCLUSIVE REMEDY AGAINST SELLER WITH RESPECT TO THE PARTS. THIS LIMITED WARRANTY AND SELLER'S OBLIGATIONS HEREUNDER ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SELLER BE LIABLE FOR ANY OTHER OBLIGATIONS OR LIABILITIES, INCLUDING LIABILITY FOR ANY GENERAL, SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, ENHANCED, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS AND/OR LOSS OF USE) AND IN NO EVENT SHALL SUCH LIABILITY EXCEED THE PRICE PAID FOR THE PART FOR WHICH THE WARRANTY CLAIM IS MADE. NO PERSON IS AUTHORIZED TO CHANGE OR OTHERWISE MODIFY THIS LIMITED WARRANTY OR ASSUME ANY OTHER LIABILITY ON BEHALF OF SELLER UNLESS SUCH CHANGE, MODIFICATION OR ASSUMPTION IS MADE IN WRITING AND SIGNED BY AN OFFICER OF SELLER.

 

Motor Coach Industries - A New Flyer company: Corporate Address 200 East Oakton Street, Des Plaines, Illinois 60018 | Phone: 866-MCICOACH

Copyright 2004-2017 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.