Coach down? Pick up the phone!

Get rolling faster with guaranteed shipping on 1,950 Coach Critical parts

MCI cares about your success and that means keeping your coaches up, running and reliable. That's why we're introducing our "Coach Critical" parts delivery guarantee for coach-down vehicles. With the help of our customers, we've identified 1,950 parts that are truly critical to the operation of your MCI and Setra coaches, including axles, windshields, body parts, HVAC elements, motors and much more.

Here's what the Coach Critical guarantee offers you:
  • If your coach is down, and you need a part on the Coach Critical list, we promise we can ship it or a suitable alternative by the next business day.
  • If we can't ship it next-day, we'll issue a credit for 50% of the part price, up to $150.

Contact your MCI Service Parts representative for the current Coach Critical parts list!

U.S. Canada
800-323-1290 800-665-0155 (English)
800-546-3457 (Français)

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Parts on the list must be ordered by phone (no online orders), and you must be a private-sector customer with an account in good standing. Additional terms and conditions may apply.

Motor Coach Industries - A New Flyer company: Corporate Address 200 East Oakton Street, Des Plaines, Illinois 60018 | Phone: 866-MCICOACH

Copyright 2004-2017 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.