MCI FORMS DESIGN ENGINEERING FIELD SUPPORT TEAM
TO SPEED ISSUE RESOLUTION PROCESS, IMPROVE CUSTOMER CARE
DES PLAINES, ILLINOIS, APRIL 7, 2016: (TSX:NFI) (TSX:NFI.DB.U) Motor Coach Industries ("MCI"), a subsidiary of New Flyer Industries Inc. (the "Company"), the largest bus and motor coach manufacturer in North America announced a new Design Engineering Field Support Team to provide enhanced customer care in the field. The new team will support MCI Technical Solutions Managers (TSMs) to troubleshoot field issues and streamline solutions.
TSMs, part of MCI's aftermarket group, are regionally assigned to coach customers to provide technical expertise and handle a range of field matters. The new DEFS Team will work with MCI's TSMs on issues that require further expertise and to accommodate special engineering requests.
"The new team has two benefits — first, it better serves our customers," said J.P. Pelletier, MCI Executive Director of Design Engineering. "Second, it provides a straight line to product improvements at the factory level because we'll spot these production opportunities before future deliveries."
Pelletier explained that the team will be "focused full-time on resolving field issues brought to their attention through the TSMs and MCI's Issue Resolution Process. Any field issue requiring an in-depth solution or a design change will be channeled to the Design Engineering Field Support Team."
Michael Mi, Lead Electrical Engineer who reports to Pelletier, will take on the additional responsibility of Field Support/Service, leading the DEFS Team, and will be supported by engineers with expertise in electrical systems and coach programming; ride and drive systems; and interior and exterior components.
"This senior-level team's combined experience in coach and vehicle design is a tremendous asset to the way we manage field projects," said Pelletier. "The move will enhance our response time and our Reliability Driven goal of building coaches with automotive quality while providing our customers fast, expert care."
All together, MCI has 26 Technical Solution Managers, with 15 dedicated to exclusively to private sector operators in the U.S. and Canada.
The Company employs approximately 5,000 team members and is the largest transit bus and motor coach manufacturer and parts distributor in North America with fabrication, manufacturing, distribution and service centers in Canada and the United States.
Through its Canadian and U.S. subsidiaries, Motor Coach Industries Limited and Motor Coach Industries, Inc. (together, "Motor Coach Industries"), the Company is North America's leader in motor coaches, offering the MCI J4500, which is the industry's best-selling intercity coach for 11 consecutive years, and the MCI D-Series, the industry's best-selling coach line in North American motor coach history. MCI is also the exclusive distributor of Setra S 417 and S 407 in the United States and Canada. MCI actively supports over 28,000 motor coaches currently in service and offers 24-hour roadside assistance 365 days a year.
Through its Canadian and U.S. subsidiaries, New Flyer Industries Canada ULC and New Flyer of America Inc. (together, "New Flyer"), the Company is North America's heavy-duty transit bus leader and offers the broadest transit bus product line (Xcelsior® and MiDi® models), incorporating the broadest range of drive systems available, including: clean diesel, natural gas, diesel-electric hybrid, electric-trolley and now battery-electric. New Flyer actively supports over 42,000 heavy-duty transit buses (New Flyer, NABI and Orion) currently in service.
The Company also operates North America's most sophisticated aftermarket parts organization providing support for all types of transit buses and motor coaches. All buses and coaches are supported by an industry-leading comprehensive warranty, service and support network.
The common shares and convertible unsecured subordinated debentures of the Company are traded on the Toronto Stock Exchange under the symbols NFI and NFI.DB.U, respectively.
This press release may contain forward-looking statements relating to expected future events and financial and operating results of the Company that involve risks and uncertainties. Actual results may differ materially from management expectations as projected in such forward-looking statements for a variety of reasons, including market and general economic conditions, dividends are not guaranteed and will be declared in the discretion of the Company's board of directors based on the Company's financial position, liquidity and business requirements and future prospects, the covenants contained in the Company's senior credit facility could impact the ability of the Company to fund dividends and the other risks and uncertainties detailed in the disclosure documents filed with the Canadian securities regulatory authorities and available on SEDAR at www.sedar.com. Due to the potential impact of these factors, the Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, unless required by applicable law.
For further information, please contact:
Patricia Plodzeen Public Relations,
Jon Koffman, Investor Relations
Motor Coach Industries - A New Flyer company: Corporate Address 200 East Oakton Street, Des Plaines, Illinois 60018 | Phone: 866-MCICOACH
Copyright 2004-2017 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.