CORONAVIRUS (COVID-19) RESOURCES AND INFORMATION



MCI's technical and roadside assistance support continues to be available 24/7 by calling 800-241-2947.

UPDATE 03/25/2020
Your MCI Service Centers are OPEN for parts and service support

As shelter in place restrictions continue, MCI remains committed to offer ongoing parts and service support. We are critical to our nation's transportation infrastructure and for this reason, we are keeping all MCI Service Center locations across North America open at this time. We ask that you please contact your MCI Service Manager directly via links listed below as some locations may be operating at reduced hours. Our technical and roadside assistance support continues to be available 24/7 by calling 800-241-2947, and your regional field Technical Solution Managers are also available by phone for assistance along with NFI Parts customer support at 800-323-1290 in the U.S. and 800-665-0155 in Canada.

These MCI Service Centers, in regions with current and forthcoming shelter in place restrictions, remain open:

Bay Area MCI Service Center: 800-233-5574
Southern California MCI Service Center: 800-777-4101
Des Plaines, IL MCI Service Center: 800-428-7626
Blackwood, NJ MCI Service Center: 800-262-1287
Dallas, TX MCI Service Center: 800-248-4942
Winter Garden, FL MCI Service Center: 800-390-0287
Montreal, Quebec Canada MCI Service Center: 800-663-3328

UPDATE 03/24/2020
Updating MCI Customers on Impact of COVID-19

Please view the letter (English | Français) from MCI Executive Vice President, Patrick Scully, and MCI Vice President, Pat Ziska, which addresses the impact of COVID-19 on MCI and its customers.

UPDATE 03/23/2020
Click here to view
the NFI Group Update on Impact of COVID-19 Pandemic

UPDATE 03/19/2020
Please view the letter (English | Français)
from MCI President, Ian Smart and MCI Executive Vice President, Patrick Scully, which addresses MCI customers with regard to COVID-19.

UPDATE 03/16/2020
Please view the letter (English | Français)
from NFI Group CEO and President, Paul Soubry, which addesses NFI Group's customers & supply chain partners with regard to COVID-19.


UPDATE 03/16/2020
Please check here for NFI Group
communications regarding COVID-19.

UPDATE 03/16/2020
Our industry associations
 provide a voice for all of us as they continue to update their websites with valuable information: UMA (United Motorcoach Association), ABA (American Bus Association), APTA (American Public Transportation Association), CUTA (Canadian Urban Transit Association), MCC (Motorcoach Canada), OMCA (Ontario Motorcoach Association) and FTA (Fédération des Transporteurs par Autobus).

UPDATE 03/16/2020
Please consider filling out the attached surveys
 to help our industry associations effectively communicate the impact that COVID-19 is having on our business to help ensure our industry's inclusion in any potential government aid or other packages that may become available: UMA (United Motorcoach Association), NLA (National Limousine Association).

Motor Coach Industries - An NFI Group Inc Company: Corporate Address 200 East Oakton Street, Des Plaines, Illinois 60018 | Phone: 866-MCICOACH

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